How It Works

When your loved one is in crisis, it feels like your crisis. We’re here to provide you with a reprieve from that stress with real-time solutions offered through same-day or next-day online appointments.

ASAP Appointments

All of our appointments occur within 48 hours of booking. They can be booked directly through our appointments page, where you select a time that works for you. All of our highly trained interventionists have similar skill levels, so we recommend choosing a meeting time based on your own availability. 

Scheduling your appointment

You can schedule an appointment directly through our telehealth platform. Below are three simple steps to book with one of our interventionists.

  1. Create an Account: When you first access the online portal, you’ll be prompted to enter your email address and personal information. Once you confirm your information and account, you will have access to our platform.
  2. Schedule an Appointment: After you log into the patient dashboard, click the button on the left of the screen that reads “Click Here to Schedule an Appointment.” This will walk you through the appointment request process. 
  3. Meet With a Provider: Select the option to schedule an appointment, and one of our providers will meet with you within 48 hours! Remember to upload any paperwork requested by your interventionist prior to your meeting time.
 
If you have any technical difficulties with our scheduling platform, Mend, these FAQs cover most common issues. Patient support is also available through the platform 24/7.
Preparing for your first appointment

To help you get the most out of your visit, here are our keys to success:

  • Have Questions Ready: Your time is valuable. When clients spend time preparing questions and talking points before the session, our providers can provide more specific solutions.
  • Bring Something to Write With: To help you remember what you talked about in your session, have a notepad and pen on hand. This will give you something to look back on and reference in the future. 
  • Prepare Your Space: Because most of our meetings are video calls, we recommend finding a quiet space where you can speak freely without privacy concerns or excessive noise. Consider using headphones to limit distractions. 
 

To meet with your interventionist, you will need a device (smart phone, tablet, or computer) and a quiet, private space. For the best experience on a desktop or laptop computer, we recommend using Google Chrome. To test your connection strength prior to your appointment, you can go to Mend Video Visit Connection Test. 

INTERVENTIONS ON YOUR SCHEDULE

If your loved one is struggling, every day matters. Our flexible scheduling helps you get your loved one the support they need without the stress of waiting weeks or months for an appointment. Through our online platform, you can access our skilled providers from wherever you are in the United States. Ready to get started? Schedule your appointment today.

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Each appointment is priced at a flat rate of $150/hour. To get started, all you need to do is complete the accelerated registration process on our secure telehealth platform. In just five minutes, you can access real-time solutions from credentialed interventionists—no more endless searches, racing thoughts, or sleepless nights trying to figure out what to do. We’re here for you.

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